FAQ

Coffee essentials, dining pieces, kitchen storage, preparation tools and cookware. Each listing provides its own materials, dimensions and care information.

Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch. Processing and transit are separate periods; business days exclude weekends and public holidays. Shipping fees are displayed at checkout.

Available destinations and shipping services are shown after you enter your address at checkout. If no service is offered, contact us before placing an order.

Request cancellation or an address change as soon as possible. We can accommodate a request only before fulfillment begins; once packing or dispatch preparation has started, changes may no longer be possible. Successfully canceled orders have no cancellation fee. We issue refunds to the original payment method within 5–10 business days, or sooner where required by law. After dispatch, our return policy applies.

Request an eligible return within 30 calendar days after delivery. For a change-of-mind return, items must be unused, with original packaging, included parts and accessories. Customers pay return shipping for these returns. No restocking fee applies. Contact support first for the correct return instructions.

Tell us if an item arrives damaged, defective, incorrect, incomplete or materially different from its description. We arrange an appropriate remedy at no additional cost, including required return shipping.

Approved return refunds are issued to the original payment method within 5–10 business days after the item is received and inspected. Refunds that do not require a return are issued within 5–10 business days after approval. Your payment provider may need additional posting time. Any shorter legally required deadline takes precedence.

The options available for your transaction are displayed at checkout. Review currency, shipping charges and taxes before paying.

Check the specific product listing and supplied instructions. Do not assume every pan or pot has the same cooktop, oven or cleaning compatibility.

Email service@lumsqesriv.com or call +86 13509027595. Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8). Include your order number for purchase inquiries.