lumsqesriv™ / Store information
Order preparation, delivery estimates and shipment support.
Last updated: October 11, 2026
Processing and transit
Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch. Processing and transit are separate periods; business days exclude weekends and public holidays. Shipping fees are displayed at checkout. Product-specific preparation periods or destination estimates shown before purchase apply where stated.
Destinations and charges
Supported destinations and services are those available for your address at checkout. Shipping costs are calculated there and shown before payment. No blanket free-shipping offer applies unless an offer and its conditions are displayed.
Dispatch origin
Our Beijing registration address identifies the operating company; it does not establish the shipping warehouse or a U.S. dispatch location. Contact support before purchase if shipping origin is important. Separate parcels may have separate tracking details.
Delays
Delivery estimates are not guaranteed arrival dates. Carrier disruption, customs or holidays can affect transit. If dispatch cannot occur within the promised period, we notify you, explain the revised shipment timing and provide applicable cancellation and refund options. We obtain consent to shipment delays where required.
Tracking and missing parcels
Dispatch details are sent to your checkout email. Contact us if tracking stops updating, a shipment is overdue or a parcel is missing. We investigate and arrange a suitable remedy when warranted. A carrier’s delivered scan alone does not automatically close a missing-parcel claim.
Address changes
Request cancellation or an address change as soon as possible. We can accommodate a request only before fulfillment begins; once packing or dispatch preparation has started, changes may no longer be possible. Successfully canceled orders have no cancellation fee. We issue refunds to the original payment method within 5–10 business days, or sooner where required by law. After dispatch, our return policy applies. If a customer-provided address error creates actual reshipping costs, we explain the amount and obtain agreement first. We cover correction of our own delivery errors.
Damage and import charges
Report damaged, wrong or incomplete deliveries with relevant details. Problems attributable to us are resolved at no additional cost. For cross-border shipments, charges collected by us appear at checkout; destination duties or clearance fees not included there may be payable separately. Ask support for clarification before ordering.
Shipping support
Email service@lumsqesriv.com or call +86 13509027595. Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8). Include your order number for purchase inquiries.