lumsqesriv™ / Store information
Return eligibility, costs and refund timing in one place.
Last updated: October 11, 2026
30-day request window
Request an eligible return within 30 calendar days after delivery. For a change-of-mind return, items must be unused, with original packaging, included parts and accessories. Customers pay return shipping for these returns. No restocking fee applies. These conditions do not restrict mandatory remedies for faulty or misdescribed goods. Any item-specific restriction must be disclosed before purchase; a sale price alone does not make an item non-returnable.
Start with support
Email service@lumsqesriv.com with your order number, item and reason. Include photos where useful. We provide the appropriate destination and instructions after reviewing the request. Do not send returns to the company registration address without instructions.
Shipping costs
For preference-based returns, customers pay return postage; original outbound shipping is not refunded unless legally required. We charge no restocking fee. For damaged, defective, incorrect, incomplete or materially misdescribed goods, the remedy and any required return shipping are at no additional cost. Relevant outbound shipping is refunded when an entire order is refunded due to our error.
Packing and inspection
Pack all included components securely and retain tracking or proof of postage. We inspect the return against the applicable conditions and explain any eligibility issue.
Refund timing
Approved return refunds are issued to the original payment method within 5–10 business days after the item is received and inspected. Refunds that do not require a return are issued within 5–10 business days after approval. Your payment provider may need additional posting time. Any shorter legally required deadline takes precedence.
Exchanges
Contact support to discuss availability. If a direct exchange is unavailable, we can explain return and reorder options. An approved monetary refund is not replaced with store credit without your agreement.
Cancellation and changes
Request cancellation or an address change as soon as possible. We can accommodate a request only before fulfillment begins; once packing or dispatch preparation has started, changes may no longer be possible. Successfully canceled orders have no cancellation fee. We issue refunds to the original payment method within 5–10 business days, or sooner where required by law. After dispatch, our return policy applies.
Questions and consumer rights
Mandatory consumer rights continue to apply. Contact support if you would like a return decision reviewed. Email service@lumsqesriv.com or call +86 13509027595. Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8). Include your order number for purchase inquiries.